FREE SHIPPING ON ORDERS $95 OR MORE US Shipping Only

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800.220.8878

8:00 AM TO 5:00 PM PT (MON-FRI)

Shipping Policy

WHEN WILL I RECEIVE MY ORDER?

We are happy to offer an everyday flat rate of $5 on orders shipped to US addresses. If every item in your order is in stock and you select Flat rate shipping, you should receive your order in approximately 3 - 12 business days within the contiguous U.S. based on the distance to your destination. For customers located in Alaska and Hawaii please allow up to 10-20 business days for delivery. This transit time is an estimation only and, depending on the carrier, may take longer. If you need your order sooner please select one of our Express shipping options.

During holiday seasons (Christmas, Valentine's Day, Halloween, etc.) shipments may take up to 15 days to arrive. If you have questions regarding standard mail or transit times, please call us at 800.220.8878.

Please remember that standard shipments will be left at your doorstep if you are not home. If you feel that your neighborhood or apartment complex is unsafe, or if you've had problems with postal mail in the past, please upgrade your shipping to Express, or have the package shipped to an address where someone will be able to receive it.

Flat Rate (Contiguous United States): 5 - 12 Business Days
Flat Rate (Alaska & Hawaii): 10 - 20 Business Days
Priority Ground: 6 - 12 Business Days
Express : 2 - 3 Business Days
Priority Express: 1 - 2 Business Days

 

Delivery Option
Our Processing Time
Shipping/Delivery Time
Total Delivery Time
Flat Rate
1-2 Business Days
5-12 Business Days within contiguous US;
10-20 Business Days to Alaska & Hawaii
6-14 Business Days
Priority Ground
1-2 Business Days
4-10 Business Days within contiguous US;
4-12 Business Days to Alaska & Hawaii
6-12 Business Days
Express
1-2 Business Days

2-3 Business Days
Not available to Alaska or Hawaii

3-4 Business Days
Priority Express
1-2 Business Days

1-2 Business Days
Delivery by 7PM to most US addresses

2-3 Business Days

 

 

 

 

 

 

 

 

 

*Express and Priority Express shipping is available to street addresses only. Saturday Delivery is not available at this time. Orders that come in over weekends and holidays are processed the next business day. We will notify you if one of your items is not in stock and offer alternative suggestions. Please check your e-mail.

We cannot be held responsible for delays due to weather or mechanical problems which are beyond our control.

We cannot be responsible for lost or stolen packages which have been marked as "delivered" when tracked via the delivery confirmation number. Please remember that standard shipments will be left at your doorstep if you are not home. If you feel that your neighborhood or apartment complex is unsafe, or if you've had problems with postal mail in the past, please upgrade your shipping to Express or Priority Express, or have the package shipped to an address where someone will be able to receive it.

Processing for orders with expedited shipping will begin the following business day. For example, an order placed on Monday afternoon/evening would be processed on Tuesday or Wednesday and arrive Thursday or Friday if shipped Express. If you need a rush order, please call 800.220.8878 to go over your options.

Delivery times vary. Most orders are delivered very quickly (within 3-7 business days), but depending on location and internal delivery factors with shipping services, Flat Rate and Priority Ground delivery can take as long as 14 business days. If your order has not arrived 14 business days after receiving your shipping confirmation email, please contact us at customerservice@hipsandcurves.com

We offer Flat Rate and Priority Ground delivery options to keep shipping costs as low as possible, and in the rare occurrence that your delivery time takes a few extra days, please be assured it is on it's way! We know it will be worth the wait.

CAN I RECEIVE MY ORDER TOMORROW?

We will always do our best to get your order to you when you need it. In some cases, if we receive your order before 10:00 AM CST and everything is in stock we can ship the order Priority Express so that you receive it the following day*.

Delivery times vary for Priority Express orders. Most orders are delivered before 3:00pm, but they can arrive as late as 7:00pm.

You will receive a tracking number via email on the evening that the order is placed so you can follow the packages progress.

*Domestic deliveries only.  Express shipping is available to street addresses only. If your shipping address is a PO box or APO address and you do not select Priority Ground we will contact you for a physical address.

If items in your order are out of stock we will contact you via email. Please check your email frequently! If we cannot reach you about an out of stock order we may ship a partial order to you, or hold the order until we receive further instruction from you.

DO YOU SHIP INTERNATIONALLY?

Yes. We do ship to many locations overseas. We ship via DHL Global Mail.   International Mail usually arrives within 15 - 30 days.  Please be aware that packages may be subject to customs delays at your local border.
 

INTERNATIONAL SHIPPING / CUSTOMS FEES

Many countries charge Customs fees or duties on merchandise ordered from overseas. Unfortunately, these duties differ from country to country so we have no way of determining what they might be or if you will be charged an extra fee at all.

Please be aware that these charges are the customer's responsibility and are beyond our control. We advise that you contact your local customs office for information on what these charges might be.

By law, we must declare the package type, the description of each item inside the package (i.e. "apparel" or "gift") and the value of each shipment accurately. It is a criminal offense to make a false Customs declaration.

If you have additional questions about international shipping, please contact our customer service department at 800.220.8878 or via email at customerservice@hipsandcurves.com

HOW DO I EDIT MY ADDRESS?

To make changes to your address, login to your account, and from the "My Account" page, select the edit option that appears next to your shipping address. If you have more than one address listed, select the radio button next to the address you'd like to change before electing the edit option.

WHAT IS THE DEFAULT SHIPPING ADDRESS?

If you have more than one shipping address, the default shipping address is where we will send your order, unless you select a different address. You can have as many shipping addresses as you like.

CAN I HAVE DIFFERENT SHIPPING ADDRESSES?

Yes. You can specify as many shipping addresses as you want.

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