| HOW DO I CHECK THE STATUS OF MY ORDER? |
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To check the status of an order, login to your account and from the "My Account" page, select the "Check Your Order Status" link. Either press "Submit" to retrieve all orders, or use the bottom section of the page to select orders by time frame.
For specific time frame requests, select the display type from the drop-down list. All the orders you have placed with us are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
Once your order has shipped, you can track it by logging on to your account. Remember, we can only track your order after it has been shipped. If you would like to find out the status of an order before it has shipped, please call us at 800.220.8878. |
| HOW DO I CANCEL AN ORDER? |
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Please review your sales order confirmation carefully. If you notice an error, your order can be cancelled or revised within the first 30 minutes of placing the order (business days only). After the 30-minute period is over, we will begin processing your order and it can no longer be cancelled.
If you are placing your order outside of our business hours, you may run the risk of your order processing immediately the following business day. If you wish to cancel an order placed while we are closed, please contact us by phone at the beginning of the following business day to see if your order may still be canceled at that time. If your order has already processed, we will accept all items which meet our return policy guidelines back as a return. |
| MY ORDER NEVER ARRIVED, WHAT DO I DO? |
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Please remember that if every item in your order is in stock, we ship within 3-10 business days. Although most orders arrive in 3-10 business days, please allow up to 15 business days for orders to arrive. If it's been longer than 15 business days, please contact customer service at customerservice@hipsandcurves.com or call us at 800.220.8878.
International orders may take up to 20-30 business days to arrive via International Mail, depending on customs and local post office shipping delays. Fed Ex International packages usually arrive within about 3-7 business days, however they may take up to 15 business days depending on customs and transit delays.
Please see our International Shipping / Customs Fees section for more information. Often times delivery attempts are made on the scheduled delivery day, but no is present to receive the package. Please make sure to check the order tracking page when your order ships, and arrange to be home when the package is due to arrive or it may be returned to us. |
| HOW DO I CORRECT AN ERROR ON MY ORDER? |
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| If you've made an error on your order (an address typo, put the wrong items in your shopping cart, etc) just give us a call at 800.220.8878 within 30 minutes (during normal business hours) and we will correct the error for you. Make sure to call us right away since we begin processing orders as soon as they come in. If your order has already shipped we will not be able to make the correction. |
| CAN I HAVE MULTIPLE BILLING ADDRESSES? |
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| No. You cannot have more than one billing address. But you can change your billing address by editing it. |
| HOW DO I EDIT MY ADDRESS? |
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| To make changes to your address, login to your account, and from the "My Account" page, select the edit option that appears next to your billing address. |
| MY CREDIT CARD HAS NOT BEEN CHARGED |
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| We do not charge your credit card until we ship your merchandise and depending on your credit card company, it could take up to 5 days for the charge to appear on your account. If your order was split in to two shipments, we only charge you for the items we are shipping now. We will charge you for the balance on your order when the second shipment is dispatched. |
| PAYING WITH A PREPAID CREDIT CARD OR GIFT CARD |
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| If you are purchasing your order with a Prepaid Visa or MasterCard or a Visa, MasterCard or American Express Gift Card you must register a billing address with the credit card company for our system to authorize your purchase. Any orders placed with an unregistered credit card will be declined. To register a billing address to your credit card you can call the number listed on the back of your card or visit that credit card's website. |
| FEDEX SIGNATURES |
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FedEx Express Residential Delivery Signature Policy Change
FedEx has changed the signature policy for FedEx Express® shipments to residences.
- Beginning in September 2005, FedEx will no longer require a signature for express shipments delivered to residences.
Please note:
- The policy for FedEx Express shipments to business addresses is not changing. FedEx will attempt to obtain a signature from someone at the delivery address or a neighboring address, and no fee will apply.
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| WHEN WILL I RECEIVE MY ORDER? |
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We are happy to offer an everyday flat rate of $5 on orders shipped to US addresses. If every item in your order is in stock and you select Flat rate shipping, you should receive your order in approximately 3 - 10 business days within the contiguous U.S. based on the distance to your destination. For customers located in Alaska and Hawaii please allow up to 10-20 business days for delivery. This transit time is an estimation only and, depending on the carrier, may take longer. If you need your order sooner please select one of our Express shipping options.
During holiday seasons (Christmas, Valentine's Day, Halloween, etc.) shipments may take up to 15 days to arrive. If you have questions regarding standard mail or transit times, please call us at 800.220.8878.
Please remember that standard shipments will be left at your doorstep if you are not home. If you feel that your neighborhood or apartment complex is unsafe, or if you've had problems with postal mail in the past, please upgrade your shipping to Express, or have the package shipped to an address where someone will be able to receive it.
Flat Rate (Contiguous United States): 5 - 12 Business Days
Flat Rate (Alaska & Hawaii): 10 - 20 Business Days
Priority Ground: 4 - 10 Business Days
Express : 2 - 3 Business Days
Priority Express: 1 - 2 Business Days |
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Delivery Option |
Our Processing Time |
Shipping/Delivery Time |
Total Delivery Time |
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Flat Rate |
1-2 Business Days |
5-12 Business Days within contiguous US;
10-20 Business Days to Alaska & Hawaii
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6-14 Business Days |
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Priority Ground |
1-2 Business Days |
4-10 Business Days within contiguous US;
4-12 Business Days to Alaska & Hawaii
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5-11 Business Days |
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Express |
1-2 Business Days |
2-3 Business Days
Not available to Alaska or Hawaii |
3-4 Business Days |
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Priority Express |
1-2 Business Days |
1-2 Business Days
Delivery by 7PM to most US addresses |
2-3 Business Days | |
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*Express and Priority Express shipping is available to street addresses only. Saturday Delivery is not available at this time. Orders that come in over weekends and holidays are processed the next business day. We will notify you if one of your items is not in stock and offer alternative suggestions. Please check your e-mail.
We cannot be held responsible for delays due to weather or mechanical problems which are beyond our control.
We cannot be responsible for lost or stolen packages which have been marked as "delivered" when tracked via the delivery confirmation number. Please remember that standard shipments will be left at your doorstep if you are not home. If you feel that your neighborhood or apartment complex is unsafe, or if you've had problems with postal mail in the past, please upgrade your shipping to Express or Priority Express, or have the package shipped to an address where someone will be able to receive it.
Processing for orders with expedited shipping will begin the following business day. For example, an order placed on Monday afternoon/evening would be processed on Tuesday or Wednesday and arrive Thursday or Friday if shipped Express. If you need a rush order, please call 800.220.8878 to go over your options.
Delivery times vary. Most orders are delivered very quickly (within 3-7 business days), but depending on location and internal delivery factors with couriers/shipping services, Flat Rate and Priority Ground delivery can take as long as 14 business days. If your order has not arrived 14 business days after receiving your shipping confirmation email, please contact us at customerservice@hipsandcurves.com
We offer Flat Rate and Priority Ground delivery options to keep shipping costs as low as possible, and in the rare occurrence that your delivery time takes a few extra days, please be assured it is on it's way! We know it will be worth the wait.
Incorrect shipping address information entered when you placed your order. Redelivery of a package where you have given us incorrect shipping information or a partial address will result in a $10.00 redelivery fee.
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| CAN I RECEIVE MY ORDER TOMORROW? |
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We will always do our best to get your order to you when you need it. In most cases, if we receive your order before 12:00 PM CST and everything is in stock* we can ship the order Priority Express so that you receive it the following day. Some Express orders take 1 - 2 days to process. Delivery times vary for Priority Express orders. Most orders are delivered before 3:00pm, but they can arrive as late as 7:00pm. You will receive a tracking number via email on the evening that the order is placed so you can follow the package's progress.
If items in your order are out of stock we will contact you via email. Please check your email frequently! If we cannot reach you about an out of stock order we may ship a partial order to you, or hold the order until we receive further instruction from you.
Express shipping is available to street addresses only. If your shipping address is a PO box or APO address and you do not select Priority Ground we will contact you for a physical address. |
| DO YOU SHIP INTERNATIONALLY? |
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Yes. We do ship to many locations overseas. We ship via Fed Ex International shipping. In some countries International Mail is also available. Please note that Fed Ex will not deliver to PO Boxes - a physical/street address is required for Fed Ex International shipping.
International Mail usually arrives within 7-14 days. However, dependent on the transit distance, customs delays and the volume of package they have to process at any given time, shipments may take up to 20 - 30 days.
Please note: International Mail is an uninsured and non-traceable shipping method. If you would like to track your order, please select Fed Ex International shipping.
Fed Ex International shipping usually takes anywhere from 4 - 7 days, however packages may be subject to customs delays at your local border.
Any taxes, tariffs or duties levied must be paid by the recipient of the order, we will not bill you for any of these charges. It is required by law that we include a commercial invoice with your order. We regret that we cannot be held responsible for any confiscations by customs. Any and all duties, taxes, and tariffs levied are the responsibility of the customer; we will not bill you for these charges. |
| HOW DO I EDIT MY ADDRESS? |
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| To make changes to your address, login to your account, and from the "My Account" page, select the edit option that appears next to your shipping address. If you have more than one address listed, select the radio button next to the address you'd like to change before electing the edit option. |
| INTERNATIONAL SHIPPING / CUSTOMS FEES |
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Many countries charge Customs fees or duties on merchandise ordered from overseas. Unfortunately, these duties differ from country to country so we have no way of determining what they might be or if you will be charged an extra fee at all.
Please be aware that these charges are the customer's responsibility and are beyond our control. We advise that you contact your local customs office for information on what these charges might be.
By law, we must declare the package type, the description of each item inside the package (i.e. "merchandise" or "gift") and the value of each shipment accurately. It is a criminal offense to make a false Customs declaration.
FedEx International shipments take 2 - 4 days to process and 5 - 10 days to arrive, depending on customs.
If you have additional questions about international shipping, please contact our customer service department at 800.220.8878 or via email at customerservice@hipsandcurves.com |
| WHAT IS THE DEFAULT SHIPPING ADDRESS? |
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| If you have more than one shipping address, the default shipping address is where we will send your order, unless you select a different address. You can have as many shipping addresses as you like. |
| CAN I HAVE DIFFERENT SHIPPING ADDRESSES? |
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| Yes. You can specify as many shipping addresses as you want. |
| BENEFITS OF REGISTRATION |
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| As a registered customer you will be able to enjoy many benefits, including our quick and easy express checkout process, saving multiple shipping addresses, saving your shopping bag between visits, creating your own personal wishlist and checking your order status online. |
| CAN I PLACE ORDERS WITHOUT REGISTERING? |
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| Ordering from HipsandCurves.com is quick and easy! After entering your billing information, just enter a new password - and that's it. We understand how valuable your time is and our checkout process has been designed to be as simple as possible. For your security we do not save your credit card information, but we will save your address information for easy checkout on future orders. |
| PASSWORDS FOR NEW CUSTOMERS |
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| If you would like to enjoy the benefits and convenience of creating an account with us, just visit the "My Account" page and follow the new customer prompts. Registration online is quick and easy, but if you would rather talk to someone live, feel free to call one of our customer service representatives at 800.220.8878. |
| PASSWORDS FOR RETURNING CUSTOMERS |
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If you have ordered from HipsandCurves.com before, first of all we want to thank you! To obtain a password for your current account without registering again on our "New and Improved" website, simply visit the "My Account" page, and select the forgotten password link from the returning customers section. We will email you a password, so you can log on to your existing account and place your order.
Should you need more assistance, please call one of our friendly Customer Service Representatives at 800.220.8878 or email us at customerservice@hipsandcurves.com. This is a one-time step that you will need to take. And remember to change your password after we email it to you! |
| I FORGOT MY PASSWORD |
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| If you've forgotten your password, go to the "My Account" page, and the returning customer login section. Click the link for forgotten password, then enter your email address. Your password will be sent to you via email shortly thereafter. |
| HOW DO I CHANGE MY PASSWORD? |
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| You must be logged into your account in order to change your password. From the "My Account" page,select the change password link on the left. If you're unable to log in, please contact us at 800.220.8878 for further assistance. |
| NO HASSLE RETURN POLICY |
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If you are not satisfied with your purchase for any reason, you may return any unworn items for a refund, subject to the terms below. Return shipping fees are the responsibility of the customer.
Return Address:
Hips and Curves
Attn: Returns
10300 Sanden Drive - Suite 100.
Dallas, TX 75238
Returns must be made within 60 days of receipt and accompanied by the original invoice. The items must be unworn, unused, and unwashed, with all tags and labels intact, and in original condition. Items not returned within 60 days or not in original condition will be subject to a 20% restocking fee. When you return your merchandise, the amount of the merchandise will be refunded to your credit card. All sales of opened hosiery, wigs, bodystockings, panties, DVD/VHS, giftcards and sale merchandise are final and no returns will be accepted. Please be sure you choose the correct size and color when purchasing these items.
Health regulations prohibit the return of "Intimate Wear" once it has been worn. We strictly adhere to these regulations and will not receive any worn items. When you receive your merchandise please take a moment to inspect the garment for damages, size, and color. A note about panties Please try your new panties on over your own clean underwear. For the health and safety of our employees, returns of items that appear to be worn will not be accepted.
We will not accept items that smell of perfumes or smoke or have been exposed to animal or pet hair. Returns in this condition will not be accepted.
We will credit your credit card for the amount of the merchandise only. We cannot refund shipping charges or gift wrap charges.
Please note that Hips & Curves may refuse any return that does not meet the Return Policy guidelines.
Clearance/Sale items and Free Gifts with purchase are final sale and non-returnable.
Returns take 10-12 business days processing time once they reach our warehouse. Please remember that it may take your financial institution up to 30 days or one billing cycle from the date we issue your credit for it to post in your account. If you paid by money order we will send you a check in 10-15 business days from the time we receive your return.
EXCHANGE INFORMATION We do not process exchanges - all items returned will be refunded to your credit card. If you would like to place a new order please call us at 800.220.8878 to receive free standard shipping (Continental US only) on your new order
Please note: We do not offer free shipping on exchange orders for international customers. If you are outside the US we will apply a credit ($5.00) for the standard domestic ground shipping cost to your new order.
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| WILL MY PACKAGING BE DISCREET? |
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Your items will be shipped in plain packaging with a return address from H&C, LLC our corporate name. For domestic packages*, the word "lingerie" will not appear anywhere on the outside of the package so you can have your order shipped to your home or place of business discreetly.
*Depending on the country we are shipping to international package labels may display the exact description of each item inside the package due to customs regulations. Please check with your local customs office for information regarding customs declaration requirements. |
| IS IT SAFE TO PAY BY CREDIT CARD? |
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| Absolutely. If your browser is able to process secure documents (i.e. if you have a recent version of Netscape, Internet Explorer, or Firefox) your credit card information is encrypted and kept private through our system. Many experts in credit card fraud believe that using an SSL connection is one of the safest methods to purchase a product by mail. If you're still unsure, ask your credit card company for more information. |
| HOW DO I RETURN AN ITEM? |
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| Send the return back to the address on the back of your invoice and make sure to include a copy of your invoice with the return. We will credit your credit card of send you a check for the amount of the merchandise only. The original shipping and handling charges are not refundable. |
| HOW LONG WILL IT TAKE TO PROCESS? |
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| Returns take 10-12 business days processing time once they reach our warehouse. Please remember that it may take your financial institution up to 30 days or one billing cycle from the date we issue your credit for it to post in your account. If you paid by money order we will send you a check in 10-15 business days from the time we receive your return. |
| HALLOWEEN RETURN INFORMATION |
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Halloween costume orders placed between October 20th and October 31st are final sale. If the order was placed between October 20th and October 31st the costume may not be returned for a refund. It may be returned for an store credit so long as the costume is in pristine condition, with tags attached, including all costume accessories. The costume must be returned in the original packaging.
Our returns department will physically inspect each costume for wear. Please remember that returns that smell of perfumes or smoke or have been exposed to animals and pet hair will not be accepted for return. All returns are subject to inspections, which allow us to insure that the item has not been worn and has not been in contact with the body.
If you have any questions about the Halloween return policy, please feel free to contact one of our customer service representatives at 800.220.8878 or email us at customerservice@hipsandcurves.com |
| WHICH CORSET IS BEST FOR A WEDDING GOWN? |
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Congratulations on your upcoming wedding!
Now that you've found the perfect dress, you need something to go underneath! If you are wearing a dress made from a light and thin fabric such as silk or satin, we recommend that you choose a corset with minimal trims, such as thick lace or venice trim.
Our customer service representatives are happy to assist you in finding a corset that suits the needs of your dress and your honeymoon. We would love to hear from you! Call us at 800.220.8878 at anytime! |
| WHERE IS MY MATCHING PANTY? |
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You couldn't wait to receive your babydoll but after tearing open the package, you realize your matching G-string is missing! Don't panic! G-strings are often attached to the inside of the babydoll, where the washing instructions are. Open up the item completely, you may even have to turn the babydoll inside out to find it.
But sometimes G-strings just like to be fashionably late! If you still can't locate it, give us a call at 800.220.8878 and we will rush your missing G-string to you right away! |
| DO YOU TAKE SPECIAL ORDERS? |
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| Yes. We are happy to take special orders. If we don't have what you want, let us know. We will do our best to find exactly what you need to make that special fantasy come true! |
| HOW CAN I MODEL FOR FUTURE H&C SHOOTS? |
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Please send us your photos! Be sure to include at least one close-up and one full body.
Click here for more information. |
| WHAT ARE THE SIZE REQUIREMENTS? |
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| We only require that you be a curvy girl, size 12 or above. |
| WHAT TYPE OF INFORMATION DO YOU NEED? |
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- A few recent photos - make sure your photos are clear and not edited
- At least one full body shot and one close up
- Your contact information
- Your stats - height, bra/waist/hip size, dress size, shoe size
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| WHY DO YOU ONLY USE LOCAL MODELS? |
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| Sometimes we are prepared for a shoot in advance, and sometimes we aren't! We like to use local models who are available for those last minute shoots. |
| WHERE DO I SEND MY PHOTOS? |
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You can email your photos to us at models@hipsandcurves.com or send them snail mail to:
H&C, LLC 171 Pier Avenue, Suite 387 Santa Monica, CA 90405
Be sure to let us know if you are interested in being in our Hips and Curves Photo Gallery or being considered for future shoots, or both. |
| DO I NEED PREVIOUS MODELING EXPERIENCE? |
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| Previous modeling experience does help, but is not required. |
| PROMOTIONAL CODES |
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Many great promotional offers are available at Hips and Curves.com. Be sure to sign up for our newsletter to receive promotional codes!
When using a promotional code, be sure to read the entire list of restrictions associated with that promotion. The promotion rules and restrictions are listed on the promotional email you received. If your order does not reflect the benefits associated with the promotion and you've read the promotional restrictions, please contact customer service at 800.220.8878
To qualify for a specific promotion, your order must be placed during the specified promotion period. We can not apply discounts or promotions to previous orders. Freight promotions only apply to customers in the contiguous US.
If your offer has a minimum purchase requirement, taxes, and shipping and handling charges do not apply toward the minimum purchase amount.
If you return items purchased using a promotional code, we will pro-rate your refund to reflect the promotional discount. |
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