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800.220.8878
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STANDARD SHIPPING INFORMATION
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We are happy to offer an everyday flat rate of $5 on orders shipped to US addresses. Flat rate shipments typically take 5- 8 business days to arrive. This transit time is an estimation only and, depending on the carrier, may take longer.

During holiday seasons (Christmas, Valentine's Day, Halloween, etc.) shipments may take up to 15 days to arrive.

Please remember that standard shipments will be left at your doorstep if you are not home. If you feel that your neighborhood or apartment complex is unsafe, or if you've had problems with postal mail in the past, please upgrade your shipping to Express, or have the package shipped to an address where someone will be able to receive it.

We cannot be held responsible for delays due to weather or mechanical problems which are beyond our control.

We cannot be held responsible for lost or stolen packages which have been marked as "delivered" when tracked via the delivery confirmation number.

If you have questions regarding standard mail or transit times, please call us at 800.220.8878.

 

WHEN WILL I RECEIVE MY ORDER?
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If every item in your order is in stock and you select Ground Shipping, you will receive your order in 4- 10 business days. Please see the FedEx ground map below for transit times. If you need your order sooner please select one of the expedited shipping options.

Flat Rate: 5 - 8 Business Days
Priority Ground: 4 - 10 Business Days
Express : 2 - 3 Business Days
Priority Express: 1 - 2 Business Days
 

*Express shipping is available to street addresses only. Saturday Delivery is not available at this time. Orders that are placed over the weekend and/or on holidays are processed the next business day. We will notify you if one of your items is not in stock and offer alternative suggestions. Please check your e-mail.

Requests for expedited shipping will be processed on the following business day. For example, an order placed on Monday would be processed on Tuesday or Wednesday and arrive Thursday or Friday if shipped 2nd Business Day.

Ground delivery times vary. Most orders are delivered very quickly (within 2-5 business days), but depending on location and internal delivery factors, ground delivery can take as long as 14 business days. If your order has not arrived 14 business days after receiving your shipping confirmation email, please contact us at customerservice@hipsandcurves.com

We offer Ground Delivery options to keep shipping costs as low as possible, and in the rare occurrence that your delivery time takes a few extra days, please be assured it is on it's way! We know it will be worth the wait.

Of course, if you have requested Express Shipping, your order will arrive sooner. Express orders will ship in 1 - 2 business days. The day you place your order does not count as a shipping day.

***Please remember that standard shipments will be left at your doorstep if you are not home. If you feel that your neighborhood or apartment complex is unsafe, please upgrade your shipping to Express, or have the package shipped to an address where someone will be able to receive it.

We cannot be responsible for lost or stolen packages which have been marked as "delivered" when tracked via the delivery confirmation number.

Incorrect shipping address information entered when you placed your order. Redelivery of a package where you have given us incorrect shipping information or a partial address will result in a $10.00 redelivery fee.

We cannot be held responsible for shipping delays due to weather or mechanical problems which are beyond our control.

 

CAN I RECEIVE MY ORDER TOMORROW?
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We will always do our best to get your order to you when you need it. In most cases, if we receive your order before 12:00 PM CST and everything is in stock* we can ship the order priority express so that you receive it the following day. Some express orders take 1 - 2 days to process. Delivery times vary for priority express orders. Most orders are delivered the following day before 3:00pm, but they can arrive as late as 7:00pm. You will receive a tracking number via email on the evening that the order is placed so you can follow the package progress.

If items in your order are out of stock we will contact you via email. Please check your email frequently! If we cannot reach you about an out of stock order we may ship a partial order to you.

Expedited shipping is available to street addresses only. If your shipping address is a PO box and you do not select Priority Ground we will contact you for a physical address.

 

DO YOU SHIP INTERNATIONALLY?
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Yes. We do ship to many locations overseas. We ship via Fed Ex International shipping. In some countries USPS Mail International is also available. Please note that Fed Ex will not deliver to PO Boxes - a physical/street address is required for Fed Ex International shipping.

USPS Mail International usually arrives within 7-14 days. However, USPS has stated that dependant on the transit distance, customs delays and the volume of package they have to process at any given time, shipments may take up to 20 - 30 days.

Please note: USPS Mail International is an uninsured and non-traceable shipping method. If you would like to track your order, please select Fed Ex International shipping.

Fed Ex International shipping usually takes anywhere from 4 - 7 days, however packages may be subject to customs delays at your local border.

Any taxes, tariffs or duties levied must be paid by the recipient of the order, we will not bill you for any of these charges. It is required by law that we include a commercial invoice with your order. We regret that we cannot be held responsible for any confiscations by customs. Any and all duties, taxes, and tariffs levied are the responsibility of the customer; we will not bill you for these charges.

 

HOW DO I EDIT MY ADDRESS?
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To make changes to your address, login to your account, and from the "My Account" page, select the edit option that appears next to your shipping address. If you have more than one address listed, select the radio button next to the address you'd like to change before electing the edit option.

 

INTERNATIONAL SHIPPING / CUSTOMS FEES
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Many countries charge Customs fees or duties on merchandise ordered from overseas. Unfortunately, these duties differ from country to country so we have no way of determining what they might be or if you will be charged an extra fee at all.

Please be aware that these charges are the customer's responsibility and are beyond our control. We advise that you contact your local customs office for information on what these charges might be.

By law, we must declare the package type (i.e. "merchandise" or "gift") and the value of each shipment accurately. It is a criminal offence to make a false Customs declaration.

FedEx International shipments take 2 - 4 days to process and 5 - 10 days to arrive, depending on customs.

Please remember that shoes and boots are not available for international shipment.

If you have additional questions about international shipping, please contact our customer service department at 800.220.8878 or via email at customerservice@hipsandcurves.com

 

WHAT IS THE DEFAULT SHIPPING ADDRESS?
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If you have more than one shipping address, the default shipping address is where we will send your order, unless you select a different address. You can have as many shipping addresses as you like.

 

CAN I HAVE DIFFERENT SHIPPING ADDRESSES?
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Yes. You can specify as many shipping addresses as you want.
 
 



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