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| HOW DO I CHECK THE STATUS OF MY ORDER? |
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To check the status of an order, login to your account and from the "My Account" page, select the "Check Your Order Status" link. Either press "Submit" to retrieve all orders, or use the bottom section of the page to select orders by time frame.
For specific time frame requests, select the display type from the drop-down list. All the orders you have placed with us are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
Once your order has shipped, you can track it by logging on to your account. Remember, we can only track your order after it has been shipped. If you would like to find out the status of an order before it has shipped, please call us at 800.220.8878.
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| HOW DO I CANCEL AN ORDER? |
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Please review your sales order confirmation carefully. If you notice an error, your order can be cancelled or revised within the first 30 minutes of placing the order. After the 30-minute period is over, we will begin processing your order and it can no longer be cancelled.
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| MY ORDER NEVER ARRIVED, WHAT DO I DO? |
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Please remember that if every item in your order is in stock, we ship within 2-7 business days. Although most orders arrive in 5-7 business days, please allow up to 15 business days for orders to arrive. If it's been longer than 15 business days, please contact customer service at customerservice@hipsandcurves.com or call us at 800.220.8878.
International orders may take up to 21 business days to arrive, depending on customs and local post office shipping delays.
Please see our International Shipping / Customs Fees section for more information. Often times delivery attempts are made on the scheduled delivery day, but no is present to receive the package. Please make sure to check the order tracking page when your order ships, and arrange to be home when the package is due to arrive or it may be returned to us |
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| HOW DO I CORRECT AN ERROR ON MY ORDER? |
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If you've made an error on your order (an address typo, put the wrong items in your shopping cart, etc) just give us a call at 800.220.8878 and we will correct the error for you. Make sure to call us right away since we begin processing orders as soon as they come in. If your order has already shipped we will not be able to make the correction.
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| WHAT ARE MY PAYMENT OPTIONS? |
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Orders can be placed by the internet, telephone, or mail.
Telephone: To place an order by phone, please call one of our friendly Lingerie Consultants between the hours of 8:00 and 5:00, Monday through Friday.
800.220.8878 Toll Free 310.910.9700 International and in California
Mail: After adding the items to your shopping cart, proceed to check out. Use the shipping calculator to confirm your shipping total, and print the "printable version" of your order. Send your payment to the address below. Don't forget to include your name, shipping address, telephone number, email address, drivers license number and the items you would like to order!
CMI Enterprises 171 Pier Avenue,
Suite 387 Santa Monica, CA 90405
Funds can be remitted by credit card or money order. We do not accept personal checks.
We accept American Express, Discover, MasterCard, MasterCard Check Cards, Visa, Visa Check Cards, Hips and Curves gift certificates, money orders, or cashier's checks. Make sure that your money order is denominated in U.S. dollars.
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| CAN I HAVE MULTIPLE BILLING ADDRESSES? |
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No. You cannot have more than one billing address. But you can change your billing address by editing it.
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| HOW DO I EDIT MY ADDRESS? |
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To make changes to your address, login to your account, and from the "My Account" page, select the edit option that appears next to your billing address.
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| MY CREDIT CARD HAS NOT BEEN CHARGED |
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We do not charge your credit card until we ship your merchandise and depending on your credit card company, it could take up to 5 days for the charge to appear on your account. If your order was split in to two shipments, we only charge you for the items we are shipping now. We will charge you for the balance on your order when the second shipment is dispatched.
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| STANDARD SHIPPING INFORMATION |
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Mother's Day Shipping Guidelines:
- Order by 11 am EST on May 6th* (FedEx Ground)
- Order by 2 pm EST on May 6th or 7th* (FedEx 2 Day)
- Order by 2 pm EST on May 7th or 8th* (FedEx Overnight)
*Domestic (U.S.) orders only, excluding Alaska, Hawaii and P.O. Boxes
Our standard shipping carrier is USPS Priority Mail. Standard shipments typically take 4 - 10 business days to arrive. This transit time is an estimation only and, depending on your postal carrier, may take longer.
During holiday seasons (Christmas, Valentines Day, Halloween, etc.) the post office may take up to 15 business days to deliver your package.
Please remember that standard shipments will be left at your doorstep if you are not home. If you feel that your neighborhood or apartment complex is unsafe, or if you've had problems with postal mail in the past, please upgrade your shipping to FedEx, or have the package shipped to an address where someone will be able to receive it.
We cannot be held responsible for FedEx delays due to weather or mechanical problems which are beyond our control.
We cannot be held responsible for lost or stolen packages which have been marked as "delivered" when tracked via the delivery confirmation number.
If you have questions regarding standard mail or transit times, please call us at 800.220.8878.
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| FEDEX SIGNATURES |
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FedEx Express Residential Delivery Signature Policy Change
FedEx has changed the signature policy for FedEx Express® shipments to residences.
- Beginning in September 2005, FedEx will no longer require a signature for express shipments delivered to residences.
Please note:
- The policy for FedEx Express shipments to business addresses is not changing. FedEx will attempt to obtain a signature from someone at the delivery address or a neighboring address, and no fee will apply.
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| SUPER SAVER SHIPPING INFORMATION |
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We always offer free super saver shipping* on orders over $100. Super Saver shipping is a ground service which could take up to 14 days total delivery time. If you need your package sooner you can upgrade to one of our expedited services.
*Place an order of $100 or more. Shipping and Handling charges will automatically be deducted for eligible orders. Valid for free standard shipping and handling anywhere in the 48 contiguous United States. Expedited delivery available for an additional cost. Gift Cards, Egift Cards, gift wrap, gift kits, shipping and handling charges and taxes do not qualify toward the minimum $100 purchase. Offer subject to adjustment due to returns and cancellations. Not valid on previous purchases. If after a return or cancellation, your total order cost is below the required $100 minimum, then a fee of $5.95 (our standard shipping rate) will be deducted from your return/refund)
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| WHEN WILL I RECIEVE MY ORDER? |
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If every item in your order is in stock and you select Ground Shipping, you will receive your order in 4 - 10 business days. Please see the FedEx ground map below for transit times. If you need your order sooner please select one of the expedited shipping options.
Priority Mail: 4 - 10 Business Days
2 Day: 2 - 3 Business Days
Next Day: 1 - 2 Business Days
FedEx Ground Transit Map
*FedEx shipping is available to street addresses only. Please be advised that FedEx does not deliver on Saturdays unless specifically requested. If you are interested in Saturday delivery please contact our customer service department at 800.220.8878. FedEx Saturday Delivery is available to certain areas at an additional fee of $13.00 on top of the overnight or second day delivery charge.
Orders that come in over weekends and holidays are processed the next business day. We will notify you if one of your items is not in stock and offer alternative suggestions. Please check your e-mail.
Requests for expedited shipping will be processed on the following business day. For example, an order placed on Monday would be processed on Tuesday or Wednesday and arrive Thursday or Friday if shipped 2nd Business Day.
FedEx Ground and Priority Mail delivery times vary. Most orders are delivered very quickly (within 2-5 business days), but depending on location and internal delivery factors with FedEx and the Post Office, ground delivery can take as long as 14 business days. If your order has not arrived 14 business days after receiving your shipping confirmation email, please contact us at customerservice@hipsandcurves.com
We offer Ground Delivery options to keep shipping costs as low as possible, and in the rare occurrence that your delivery time takes a few extra days, please be assured it is on it's way! We know it will be worth the wait.
Of course, if you have requested Expedited Shipping, your order will arrive sooner. Expedited orders will ship in 1 - 2 business days. The day you place your order does not count as a shipping day.
***Please remember that standard shipments will be left at your doorstep if you are not home. If you feel that your neighborhood or apartment complex is unsafe, or if you've had problems with postal mail in the past, please upgrade your shipping to FedEx 2 Day or Overnight, or have the package shipped to an address where someone will be able to receive it.
We cannot be responsible for lost or stolen packages which have been marked as "delivered" when tracked via the delivery confirmation number.
Incorrect shipping address information entered when you placed your order. Redelivery of a package where you have given us incorrect shipping information or a partial address will result in a $10.00 redelivery fee.
We cannot be held responsible for FedEx delays due to weather or mechanical problems which are beyond our control.
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| WHAT'S THE POLICY ON SHOES AND BOOTS? |
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All shoes and boots ship separately via UPS ground. Your shoes will take 7 - 10 business days to arrive via UPS ground. In most cases, your shoes will arrive 3 - 4 business days after the rest of your order, although sometimes they arrive at the same time!
*Shoes are only available for domestic shipment. We do not ship shoes internationally at this time.
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| CAN I RECIEVE MY ORDER TOMORROW? |
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We will always do our best to get your order to you when you need it. In most cases, if we receive your order before 12:00 PM CST and everything is in stock* we can ship the order overnight so that you receive it the following day. Some overnight orders take 1 - 2 days to process. Delivery times vary for overnight orders. Most orders are delivered the following day before 3:00pm, but they can arrive as late as 7:00pm. You will receive a tracking number via email on the evening that the order is placed so you can follow the package progress.
If items in your order are out of stock we will contact you. Please check your email frequently! If we cannot reach you about an out of stock order we may ship a partial order to you.
Expedited shipping is available to street addresses only. Orders going to P.O. Boxes will be shipped via Priority Mail.
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| DO YOU SHIP INTERNATIONALLY? |
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Yes. We do ship to many locations overseas. Orders take anywhere from 5 - 7 days, sometimes longer. We ship all international orders via FedEx International.
Any taxes, tariffs or duties levied must be paid by the recipient of the order, we will not bill you for any of these charges. It is required by law that we include a commercial invoice with your order. We regret that we cannot be held responsible for any confiscations by customs. Any and all duties, taxes, and tariffs levied are the responsibility of the customer; we will not bill you for these charges.
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| HOW DO I EDIT MY ADDRESS? |
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To make changes to your address, login to your account, and from the "My Account" page, select the edit option that appears next to your shipping address. If you have more than one address listed, select the radio button next to the address you'd like to change before electing the edit option.
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| INTERNATIONAL SHIPPING / CUSTOMS FEES |
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Many countries charge Customs fees or duties on merchandise ordered from overseas. Unfortunately, these duties differ from country to country so we have no way of determining what they might be or if you will be charged an extra fee at all.
Please be aware that these charges are the customer's responsibility and are beyond our control. We advise that you contact your local customs office for information on what these charges might be.
By law, we must declare the package type (i.e. "merchandise" or "gift") and the value of each shipment accurately. It is a criminal offence to make a false Customs declaration.
FedEx International shipments take 2 - 4 days to process and 5 - 10 days to arrive, depending on customs.
Please remember that shoes and boots are not available for international shipment.
If you have additional questions about international shipping, please contact our customer service department at 800.220.8878 or via email at customerservice@hipsandcurves.com
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| WHAT IS THE DEFAULT SHIPPING ADDRESS? |
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If you have more than one shipping address, the default shipping address is where we will send your order, unless you select a different address. You can have as many shipping addresses as you like.
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| CAN I HAVE DIFFERNT SHIPPING ADDRESSES? |
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Yes. You can specify as many shipping addresses as you want.
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| BENEFITS OF REGISTRATION |
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As a registered customer you will be able to enjoy many benefits, including our quick and easy express checkout process, saving multiple shipping addresses, saving your shopping bag between visits, creating your own personal wishlist and checking your order status online.
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| CAN I PLACE ORDERS WITHOUT REGISTERING |
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Ordering from HipsandCurves.com is quick and easy! After entering your billing information, just enter a new password - and that's it. We understand how valuable your time is and our checkout process has been designed to be as simple as possible. For your security we do not save your credit card information, but we will save your address information for easy checkout on future orders.
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| PASSWORDS FOR NEW CUSTOMERS |
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If you would like to enjoy the benefits and convenience of creating an account with us, just visit the "My Account" page and follow the new customer prompts. Registration online is quick and easy, but if you would rather talk to someone live, feel free to call one of our customer service representatives at 800.220.8878.
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| PASSWORDS FOR RETURNING CUSTOMERS |
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If you have ordered from HipsandCurves.com before, first of all we want to thank you! To obtain a password for your current account without registering again on our "New and Improved" website, simply visit the "My Account" page, and select the forgotten password link from the returning customers section. We will email you a password, so you can log on to your existing account and place your order.
Should you need more assistance, please call one of our friendly Customer Service Representatives at 800.220.8878 or email us at customerservice@hipsandcurves.com. This is a one-time step that you will need to take. And remember to change your password after we email it to you! |
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| I FORGOT MY PASSWORD |
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If you've forgotten your password, go to the "My Account" page, and the returning customer login section. Click the link for forgotten password, then enter your email address. Your password will be sent to you via email shortly thereafter.
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| HOW DO I CHANGE MY PASSWORD? |
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You must be logged into your account in order to change your password. From the "My Account" page, select the change password link on the left. If you're unable to log in, please contact us at 800.220.8878 for further assistance.
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| WHAT IS YOUR PRIVACY POLICY? |
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Your security and privacy are always our top concern. When you place an order we will need your name, address, phone number, e-mail address, credit card number and expiration date in order to complete your order. We will never exchange, rent or sell your personal information to any third party.
We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
If you received a mailing from us, your e-mail address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or you have registered or purchased or otherwise have an existing relationship with us.
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending e-mails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you.
How can you stop receiving e-mail from us? Each e-mail sent contains an easy, automated way for you to "unsubscribe" or stop receiving email from us. If you wish to do this, simply follow the instructions at the end of any email. If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that e-mail with your comments to us for review.
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| WILL MY PACKAGING BE DISCREET? |
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Your items will be shipped in plain packaging with a return address from H&C, LLC our corporate name. The word "lingerie" will not appear anywhere on the outside of the package so you can have your order shipped to your home or place of business discreetly.
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| IS IT SAFE TO PAY BY CREDIT CARD? |
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Absolutely. If your browser is able to process secure documents (i.e. if you have a recent version of Netscape, Internet Explorer, or Firefox) your credit card information is encrypted and kept private through our system. Many experts in credit card fraud believe that using an SSL connection is one of the safest methods to purchase a product by mail. If you're still unsure, ask your credit card company for more information.
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| WHAT IS YOUR RETURN POLICY? |
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If you're not satisfied with your purchase for any reason, you may return any unworn items for a refund, subject to the terms below.
- All sales of opened hosiery, bodystockings, panties, and closeout merchandise are final and no returns will be accepted. Please be sure you choose the correct size and color when purchasing these items.
- State law prohibits the return of "Intimate Wear" once it has been worn. We strictly adhere to this law and will not receive any worn items. When you receive your merchandise please take a moment to inspect the garment for damages, size, and color. For the health and safety of our employees, returns of worn items will not be accepted.
- Due to state health law, wigs are final sale and can not be returned.
- DVD/VHS returns must be unopened and still in their plastic wrap. We can not accept returns on opened DVD/VHS due to International copyright laws.
- Returns that smell of perfumes or smoke or have been exposed to animals and pet hair will not be accepted for return.
- In order to get authorization for return, we must be notified within 14 days of receipt of merchandise. Contact us for a Return Authorization before returning the product. Returns without authorization will be refused.
- Returns must be made within 30 days of receipt and accompanied by the original receipt with all tags intact. The items must be unworn, unused, and unwashed, with all tags and labels intact, and in original condition. Items not returned within 30 days or not in original condition will be subject to a 15% restocking fee.
- We will credit your credit card or send you a check for the amount of the merchandise only. We cannot refund shipping charges or gift wrap charges
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| HOW DO I RETURN AN ITEM? |
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